How do I cancel a booking?
You can cancel your booking from the appointments section. Refund eligibility depends on how early you cancel.
FAQ
Quick answers to common booking questions.
Fast answers about bookings, refunds, memberships, at-home services, and communication.
ACCEZ
Fast answers about bookings, refunds, memberships, at-home services, and communication.
When do I receive a refund?
Full refunds are issued if you cancel at least 6 hours before your appointment.
What happens if I cancel late?
Late cancellations do not qualify for automatic refunds, but they may be reviewed by the platform.
How do memberships work?
Memberships are only offered by professionals with an active Pro plan and let you book using included visits instead of paying for each booking.
How do at-home services work?
The professional travels to your location. The travel fee is shown before confirmation. The professional is responsible for their own insurance and equipment.
Are memberships refundable?
No. Memberships are non-refundable once activated. Unused visits do not roll over.
How do I contact a professional?
You can chat directly with the professional once you have a booking.
Notes
Important notes
- Free cancellations apply up to 6 hours before the appointment.
- Chat with the professional appears once you have a booking.
- Active memberships are non-refundable.
ACCEZ
Premium beauty and wellness booking, born in Miami and built to scale everywhere.
ACCEZ helps professionals grow recurring income and helps clients book premium services with less friction.
